Privacy & Cookie Policy
Daisy Lane Carlisle Limited (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal data is handled responsibly and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy explains how we collect, use, and protect your information when you use our website, and how we use cookies.
1. Information We Collect
We may collect and process the following types of personal data:
Information you provide to us directly (e.g., when filling out contact forms, booking services, or subscribing to updates).
Contact details such as your name, email address, phone number, and postal address.
Payment details where necessary to process bookings or purchases (handled securely by third-party payment providers; we do not store card details).
Technical information, including your IP address, browser type, device information, and browsing behaviour (via cookies and analytics tools).
2. How We Use Your Information
We use your personal data to:
Provide and manage our services.
Process bookings, payments, and customer enquiries.
Communicate with you about your booking, enquiry, or our services.
Send marketing communications (where you have opted in).
Improve our website and services.
Comply with legal and regulatory requirements.
3. Legal Basis for Processing
We process your personal data under one or more of the following legal bases:
Consent (e.g., for marketing communications).
Contract (e.g., fulfilling a booking).
Legal obligation (e.g., complying with accounting requirements).
Legitimate interests (e.g., improving services and monitoring website performance).
4. Sharing Your Information
We do not sell your personal data. We may share information with trusted third parties such as:
Payment processors (to securely handle transactions).
IT service providers and analytics platforms.
Regulatory authorities, if required by law.
5. Cookies
What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us provide a better browsing experience and understand how visitors use our site.
Types of Cookies We Use:
Essential cookies – required for the website to function properly.
Performance/analytics cookies – help us understand how visitors use our website (e.g., Google Analytics).
Functionality cookies – remember your preferences and settings.
Marketing cookies – may be used to deliver relevant advertising (only if applicable).
Managing Cookies
You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect website functionality.
6. Data Retention
We keep your personal data only as long as necessary for the purposes described in this policy or as required by law.
7. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your personal data (where legally possible).
Object to or restrict processing.
Withdraw consent where processing is based on consent.
Request data portability (in certain circumstances).
To exercise any of these rights, please contact us (see details below).
8. Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy or cookie practices of those websites.
10. Contact Us
If you have any questions about this Privacy & Cookie Policy, please contact us:
Daisy Lane Carlisle Limited
Email: play@daisylanecarlisle.co.uk
11. Complaints
If you are unhappy with how we have handled your data, you can lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk